Privacy Policy – Tailslide Surf House
Effective Date: 01/09/2025
At Tailslide Surf House in Madiha, Sri Lanka, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book a surf retreat or surf coaching session with us.
1. Information We Collect
When you use our website or services, we may collect the following information:
- Personal Information: name, email address, phone number, booking details, payment information (collected securely through our booking/payment provider).
- Travel Information: arrival dates, dietary preferences, surf level, and accommodation needs (so we can tailor your retreat experience).
- Website Usage Data: IP address, browser type, pages visited, and cookies to help us improve our site.
2. How We Use Your Information
We use your information to:
- Process bookings and manage your stay at our surf retreat in Madiha.
- Provide personalized surf coaching and retreat services.
- Communicate with you about your booking, upcoming retreats, or updates.
- Improve our website, services, and customer experience.
- Send occasional marketing emails (only if you opt-in).
3. Cookies
Our website uses cookies (small files stored on your device) to:
- Remember your preferences.
- Improve site speed and functionality.
- Analyze website traffic through Google Analytics. You can disable cookies in your browser settings, though some site features may not work properly.
4. Sharing Your Information
We respect your privacy. We do not sell or trade your personal information. We may share it only with:
- Trusted service providers (e.g., payment processors, booking systems) to complete your booking.
- Legal authorities if required by law.
5. Data Protection
We take steps to keep your information safe:
- Secure payment gateways (we never store full credit card details).
- Encrypted communications where possible (SSL).
- Limited access to personal data by staff.
6. Your Rights
You have the right to:
- Request access to the data we hold about you.
- Ask us to correct or delete your personal information.
- Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us.
7. GDPR Compliance (European Guests)
If you are located in the European Union (EU), United Kingdom, or European Economic Area (EEA), the following applies:
- Lawful Basis: We only process your personal data when we have a lawful reason, such as fulfilling your booking, complying with legal obligations, or with your consent.
- Data Access & Portability: You may request a copy of your personal data in a commonly used electronic format.
- Right to Withdraw Consent: If you have consented to marketing emails, you may withdraw at any time.
- Right to Lodge a Complaint: If you believe your rights have been violated, you have the right to lodge a complaint with your local data protection authority.
- International Transfers: As we are based in Sri Lanka, your data may be transferred outside the EU/EEA. We take steps to ensure your data is protected and only shared with trusted service providers.
8. Third-Party Links
Our website may contain links to other websites (e.g., local partners, travel guides). We are not responsible for their privacy practices.
9. Contact Us
When you use our website or services, we may collect the following information:
Tailslide Surf House
Madiha, Matara District, Sri Lanka
Email:
Phone/WhatsApp: +94 76 402 5281